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I chose to send a direct message to the twitter team because I was aware of the lengthy hold periods for American Airlines customer service. I requested to be put on another flight because I had a paid business class ticket. Arriving a day late to my holiday was not an option because I had reservations and a wine tour in Santiago to complete. How Can A Real Person Help You? Understanding the services offered by American Live Person Even if you speak to a live person at American Airlines, it's crucial to understand the specifics of how they can help you. You'll find it quicker and easier to get any assistance in this method. Below is a list of all the topics on which American Airlines can assist you in real time.